Shipping policy

delivery

Orders are sent via Royal Mail tracked 48hr delivery. 

It’s rare that damage occurs in transit but in the event that your order arrives damaged or does not arrive at all we will work with you to resolve the situation as soon as possible.

Orders are normally posted within 1 day of receiving the order and should arrive around 1-2 days after dispatch for the UK. If there is a delay in posting or an item is out of stock we will email you to let you know, and of the estimated delivery date.

Unfortunately, due to Brexit and the new GPSR regulations that came into effect on 13th December 2024, we are currently unable to ship to the EU or Northern Ireland. As soon as we can find a solution to this or more guidance is issued by the government, shipping will be re-opened to these markets. Thank you for your understanding x 

International orders will normally arrive within 5-10 days depending on the delivery country.

Perfumes, diffusers and home fragrance sprays are currently unable to be shipped outside the UK.

✹ Please note there may be customs/import duties to pay at the destination country. We do not pay these and are the responsibility of the customer ✹